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The little mistake costing US companies $41 billion dollars every year
It’s estimated $41 billion of revenue are being transferred between companies in the US each year. And you are probably falling victim to the same mistake that’s costing them BIG. The little mistake...
View ArticleGot it: Horse before Cart and Culture before CX
Life can be so simple. You put the horse BEFORE the cart. You know this! Unfortunately, you are probably engaged with messing it up by adding systems, software and incentives. Why? It’s because that’s...
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Here’s How YOU Make Emotion Your Competitive Advantage
In this ten minute video learn how to harness the component of customer experience that has the largest impact on customer loyalty. Making Emotion Your Competitive Advantage Emotions are what customer...
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50 Incredibly Real Quotes Inspired from Leadership Lessons of Real People
.fusion-fullwidth-1 { padding-left: px !important; padding-right: px !important; }How do you become a good leader? Are you born with it? Is it a talent? Is it a deep technical expertise in your...
View ArticleLeadership – The Strength of Business Growth
Are you a leader moving towards rapid growth? Guest, JIM REMBACH, an Emotional Intelligence Certified practitioner, Customer Experience Expert, strategic and tactical adviser to global CEOs, and Host...
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The Best Manager I Ever Had Hated Me
Over the course of my work life, I have had a few managers that seemed to hate me. In particular, one manager, whom we’ll call “Steve,” seemed to have it out for me. At the time, I wondered if he...
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Using the Forbidden Fruit of Customer Emotion to Fulfill Their Fantasies
Using the Forbidden Fruit of Customer Emotion to Fulfill Their Fantasies is going to be a shagadelic session. Come and join the fun at the Customer Experience Professionals Association, Member Insight...
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Emotional Intelligence Customer Experience Design
The Emotional Intelligence Customer Experience Design™ (EQCX) framework is used to unlock and sustain the emotional power in organizations. The primary driver in customer engagement and loyalty is...
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99 Employee Engagement Statistics
Sometimes you just need to show people statistical proof of why employee engagement is so important to your business. Even though you may be totally convinced in knowing that engaged employees create...
View ArticleVital Skills All Corporate Leaders Must Master
I recently was asked by asked by John Mattone, an executive coach and the world’s top authority on Intelligent Leadership (IL) to reveal some of the vital skills all corporate leaders must master that...
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